Testimonials

At MBS Insurance Brokers Ltd, we’ve been in business for over 50 years and have become one of the largest, most reputable, locally owned & operated independent brokerages in Alberta. We owe much of our success to the loyalty of our local clientele.

Our team believes in building strong, long-term relationships through listening and understanding your unique needs. We aim to deliver superior products and services at the best price possible. We are committed to providing you with the highest level of customer service and strive to exceed your expectations in everything we do.

Don’t just take our word for it! Keep reading to learn more about what our customers have to say about our 5-star service!

I have been using MBS insurance since I started my company 15 years ago. Suzanne at MBS is very professional and courteous, and is always quick to respond to emails or phone calls, as my needs very greatly throughout the year, and I do not have the time to worry about this. Suzanne is always looking out for my best interest, and her advice is greatly appreciated. I would definitely recommend MBS Insurance to anybody that is new to the area, just needing personnel home/auto, or looking to start your own business. Signed a very satisfied customer!

—Alan W.

Extremely good rates and exceptional customer service. We saved nearly 40% on our insurance bill switching to them and we are having challenges with a claim and they are supporting us far beyond what you can reasonably expect from your broker. I can't recommend them enough!

—Chris F.

So pleased with MBS. My broker is Greta, and she has been so patient and very helpful every step of the way in getting my new auto and tenants insurance, she found me a great premium and was always available for my questions and concerns. I can tell she really cares. I left my old broker because I felt they didn’t care at all for their customers, and coming here to MBS is like night and day. SO HAPPY with the service here. I highly recommend!

—Carissa E.

I honestly couldn't even begin to explain how pleased and impressed I am with the service I have been provided with MBS, Heather specifically. Heather has always been so patient and understanding, she has always handled my concerns or requests within a timely matter and she has helped me understand what we were doing. I always feel so supported and welcomed whenever I am in contact with her. I HIGHLY suggest people bring their insurance questions/business to MBS, I couldn't be happier with the treatment I've been provided.

—Casey B.

Excellent service and great rates! Saved over 400 a month compared to my previous company! Greta was super helpful with all my questions and concerns, highly recommend dealing with her if you are in need these services! Thanks so much!

—Jeremiah B.

We dealt with Jordan and couldn't be happier with the service he provided!! We are bringing our city's first ever float therapy spa, so there were a lot questions that needed to get answered by insurance providers. Jordan filled all the gaps and got us the best price available for everything we needed! Great brokers and we would recommend their services to anyone... 5 stars in every aspect!!

—Steve D.

Suzanne Quintin is our MBS Insurance broker and she is an A++ in my books. We have several companies with MBS and Sue always keeps us up to date with all our insurance needs and requests. I can always count on Sue to return my phone calls and reply to my emails on a timely basis. If Sue is away from her office, there is always an amazing back up person who can help with my requests. I never need to worry about anything because she is already 100 steps ahead of me. Sue displays great work ethic and high productivity and efficiency. Thank you Sue and MBS Insurance for all your help and assistance. We look forward to continue working with you and MBS Insurance.

—SeeYuen L.

Greta has been my insurance person for probably close to 20 years now and I greatly appreciate how accessible she is and the quality of service. She is the perfect example of why sometimes it is worth it to not deal directly with large corporations and have someone who actually cares about your insurance needs as though both sides are actually human beings.

—Lily T.

Very pleased with the quick, easy, and friendly service! Recently made my first new vehicle purchase and was looking to switch insurance providers. I was introduced to Jordan over the phone late in the morning and he was able to find me a great deal and get me ready to hit the road that afternoon. Very quick and hassle free!

—Alek K.

I would post 10 stars if it let me. I am very impressed with the prompt and professional service provided by Jordan. Unlike other insurance companies my calls were returned efficiently. Jordan even took time out of his day to meet me while I was working to bring my pink card. Also found me a really great price. I would definitely recommend MBS to anyone.

—Gerald W.

Most insurance companies just take your money and don't explain what is covered in your policy in any detail then just increase the premium each year. Jordon Mattern with MBS Insurance Brokers put together a fully detailed coverage package explaining everything I need for my business and my properties. I am now properly covered and the premium worked out with a 16% savings. MBS insurance is first class in my book.

—Paul D.

Switched to MBS from another broker, my auto insurance dropped $500 from the previous year. Excellent service!

—Aaron B.

We have been working together for over 30 years. I would like to say how good our relationship Has been from our personal insurance to our business insurance. We have always been treated Fair with MBS I just wish more companies would be like be like this.

—Bob H.

We started using MBS Insurance Brokers when they bought Independent Insurance. So we have used this insurance broker and their agents for more than 20 years and have always been satisfied. - Our agent with the commercial lines manager meets with us annually and they make sure that we have adequate coverage. - They communicate with us regularly about new products that we may want. - They take our rather complicated insurance needs to market regularly. - They negotiate with the insurance underwriters when the underwriters want to reduce our coverage and find a way to keep our coverage levels. - When we needed a specialty product that none of the usual underwriters would quote us on, they found someone who did. - They return calls and e-mails the same day and are very good at answering my questions about our coverage. The best thing about MBS Insurance is that their agents understand the not for profit sector and they help us to be a success.

—Ramona F.

We deal with Louise at MBS for our commercial liability and automotive policies. She is absolutely fantastic. I have never dealt with a broker before who was even half as good, constantly going way beyond what she needs to do for us. It is very much appreciated!

—Geremy H.

We've had our car and condo insurance at MBS for the past couple of years and under the close watch of Dawn. She's been very professional and responsive to any questions that we've had, especially the nitpicky ones about the policies. Dawn was particularly helpful after we moved - she was quick to let us know that our premiums had decreased and we received an updated policy by mail within a few days. It was very easy to renew without having to go into the office! We'd definitely recommend MBS and Dawn to anyone.

—Ryan Y.

After my insurance company tried to hand me a 30% increase this year I decided to check around. (No claims ever). A friend recommended MBS to me. I called there initially to change over my home insurance, but actually ended up changing over my home, company and personal vehicles as well as my business insurance.I was impressed with their patience and personal service. They spent a lot of time going over my needs and were able to save me about 20%. Highly recommended, thanks to Travis and the gang at MBS.

—Dave P.

Dawn was amazing, she was able to find far cheaper rates, than what I was paying for elsewhere. She took the time to explain everything, so that you actually understand what you are paying for, and is always available to answer any questions I may have about my policies. I really believe I am more than just a customer/number to Dawn, she really cares about me and my family. Wish I had found her, years earlier!!!

—Jason L.

Have you had a great experience that you want to share with us? Submit your own testimonial here as well as on Google or Facebook!